Shipping policy

At Bomae, we want your knee sleeves on your knees as soon as possible. Here's exactly how long that takes, what it costs, and what to do if something goes wrong.

Processing time

We pack and ship every order within 1-3 business days.

During busy periods like holidays or big sales, this can take a little longer, but we always ship as fast as we can.

Shipping cost and delivery time

Every order ships with tracked Fast Shipping for a flat $5.99, whether you buy 1 sleeve or 6.

Most orders arrive 5-9 business days after you place them. That total includes the 1-3 days we take to pack and ship.

Delivery times can run longer because of customs, local postal services, weather or other delays outside our control.

Where we ship

We ship to 41 countries, including the United States, Canada, the United Kingdom, Australia, New Zealand, most of Europe, Japan, South Korea, Singapore, Hong Kong, Malaysia, the UAE, Saudi Arabia and Egypt. If your country is available at checkout, we ship there.

Order tracking

As soon as your order ships, we'll email you a tracking number so you can follow it to your door.

Don't see the email? Check your spam or promotions folder, or email us and we'll send it again.

Check your address

Please double-check your shipping address at checkout. We can't be responsible for orders sent to an address that was entered incorrectly.

Spotted a mistake? Email us right away at gurey@bomae.store. We can update the address as long as your order hasn't shipped yet.

Delays and lost packages

If your tracking hasn't moved in a while or your package seems lost, email us at gurey@bomae.store with your order number. We'll chase it with the carrier and keep you updated until it's sorted.

Damaged or faulty on arrival

If your sleeve arrives damaged or faulty, email gurey@bomae.store within 30 days of delivery with a photo, and we'll work it out with you.

Customs and import duties

Depending on your country, your local customs office may charge import duties or taxes when your package arrives. These aren't included in our product prices or shipping cost and are paid by the customer.

Questions?

Email us at gurey@bomae.store and we'll get back to you.

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